D'Stella Crystals FAQ
Orders, Returns, Jewelry Care & More
Orders & Processing
How long does it take to process my order?
Orders are processed within 1–3 business days after payment confirmation. You may request changes or cancellations within 12 hours of purchase. After this period, orders may already be in processing and cannot be modified.
Can I change or cancel my order after placing it?
Orders can be canceled or modified within 12 hours of purchase. After this period, orders may already be in processing and cannot be changed.
Why can’t I cancel after 12 hours?
We begin preparing orders quickly to ensure fast delivery. Once processing starts, changes are no longer possible.
Shipping & Delivery
How long does shipping take?
Shipping times vary depending on your location and selected shipping method. You will receive tracking information once your order ships.
What if my package says delivered but I didn’t receive it?
Once a package is marked as delivered by the carrier, it is considered successfully delivered. We recommend contacting the shipping carrier directly for assistance.
What happens if I enter the wrong address?
Customers are responsible for providing accurate shipping information. If an incorrect address is submitted, additional fees may apply for reshipping.
Returns & Refunds
Can I return my item?
Returns are subject to our Return & Refund Policy. Due to the nature of our products, not all items may be eligible for return.
Why are some items non-returnable?
Crystals are natural and unique. Variations in appearance are expected and are not considered defects.
What if my item arrives damaged or incorrect?
Please contact us within 48 hours of delivery with photos of the item and packaging. We will work with you to resolve the issue.
Products
Are your crystals exactly like the photos?
Each crystal is unique and may vary in color, size, and shape. These natural variations are part of their beauty and are not considered defects.
Do crystals have guaranteed effects or results?
Our products are intended for spiritual, personal, and decorative use only. Results and experiences vary from person to person.
Payments & Security
Is my payment information secure?
Yes. All transactions are processed securely through Shopify and its trusted payment providers.
What should I do if I have an issue with my order?
Please contact us at support@dstellacrystals.com before initiating a chargeback. We are here to help and resolve any concerns as quickly as possible.
International Orders
Will I be charged customs or import fees?
International customers are responsible for any customs duties, taxes, or import fees required by their country.
Why is my international order taking longer?
Delays may occur due to customs processing or local carrier operations, which are outside of our control.