Shipping policy

1. Shipping Coverage

D’Stella Crystals ships orders within the United States and select territories.

2. Processing & Delivery Time

All orders are processed and shipped within the timeframes indicated on the website at the time of purchase, based on the shipping method selected by the customer.

In any case, delivery shall occur within a maximum period of thirty (30) calendar days from the date of order confirmation, unless otherwise agreed.

If D’Stella Crystals is unable to meet the estimated delivery date, the customer will be notified promptly and given the option to:

(a) agree to a revised delivery date, or
(b) cancel the order and receive a full refund.

Deliveries are made on business days only (excluding weekends and public holidays).

3. Delivery Conditions

If delivery cannot be completed due to the customer’s absence at the designated address, the carrier may leave a notice with instructions for rescheduling delivery or retrieving the package.

If the order cannot be delivered due to circumstances not attributable to D’Stella Crystals (including incorrect address details or repeated failed delivery attempts), the order may be returned to the sender.

In such cases:

The order shall be deemed canceled
A refund will be issued minus shipping costs and additional expenses incurred

For personalized, custom-made, or made-to-order products, no refund will be issued in these circumstances.

Delivery shall be deemed completed when the products are made available to the customer or a third party designated by the customer, as confirmed by the carrier.

4. Product Availability

All orders are subject to product availability.

D’Stella Crystals reserves the right to:

Limit quantities
Discontinue products at any time without prior notice

Due to the natural characteristics of crystals, variations in color, shape, size, and texture may occur. These are inherent and not considered defects.

If a product becomes unavailable after purchase, the customer will be offered:

(a) a comparable product (subject to availability), or
(b) a full refund

5. Limitation of Liability

D’Stella Crystals shall not be held liable for delays or failures in delivery caused by events beyond its reasonable control, including but not limited to natural disasters, carrier delays, customs processing, or force majeure events.