Privacy policy

At D’Stella Crystals, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit or interact with our website, we may collect the following information:

Personal Information

Full name
Email address
Phone number (if provided)
Billing and shipping address
Payment details (processed securely through third-party providers)

Non-Personal Information

Browser type
IP address
Device information
Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate with you about your order
Provide customer support
Send promotional emails (only if you opt-in)
Improve our website and user experience
Prevent fraud and enhance security

We only use your data for the purposes for which it was collected.

3. Consent

By providing your personal information, you consent to its collection and use as outlined in this policy.

You may withdraw your consent at any time by contacting us.

4. Data Sharing

We do not sell, rent, or trade your personal information.

We may share your data only with trusted third parties necessary to operate our business, such as:

Shopify (eCommerce platform)
Payment processors (e.g., PayPal, Stripe, Apple Pay, Google Pay)
Shipping carriers (to deliver your orders)
Email marketing platforms (if subscribed)

These providers only access the information necessary to perform their services and are obligated to protect your data.

5. Data Retention

We retain your personal data only for as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal obligations
Resolve disputes

You may request deletion of your data at any time.

6. Cookies & Tracking Technologies

Our website uses cookies to:

Improve browsing experience
Analyze website traffic
Personalize content and advertisements

We may use tools such as:

Google Analytics
Meta (Facebook) Ads

You can disable cookies through your browser settings.

7. Data Security

We implement reasonable and industry-standard security measures to protect your personal information.

Our website uses SSL encryption, ensuring that your data is transmitted securely.

We rely on Shopify’s infrastructure and security systems to store and process your data. Shopify maintains industry-standard safeguards designed to protect customer information.

In the event of a data breach occurring within Shopify’s systems or any third-party provider beyond our direct control, D’Stella Crystals shall not be held responsible for such incidents. However, we will take reasonable steps to:

Notify affected users when required
Cooperate with the service provider
Support resolution efforts to the extent possible

While we strive to protect your data, no method of transmission over the internet is 100% secure.

8. Your Rights (U.S. & Florida Residents)

Depending on your location, including Florida, you may have the right to:

Access the personal data we hold about you
Request corrections to inaccurate data
Request deletion of your personal information
Opt out of marketing communications

To exercise your rights, contact us at:

Email: support@dstellacrystals.com

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices.

10. Children’s Privacy

Our website is not intended for individuals under the age of 13, in accordance with the Children’s Online Privacy Protection Act.

We do not knowingly collect personal information from children under 13. If we become aware that such data has been collected, we will take immediate steps to delete it.

Additionally, by using this website or making a purchase, you represent that you are at least 18 years old, or that you are using the website under the supervision and consent of a parent or legal guardian.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect legal, operational, or regulatory changes, including those applicable in the State of Florida or the United States.

Updates will be posted on this page with a revised effective date.