Refund policy
1. Returns & Exchanges
Customers have the right to request a return or exchange within fourteen (14) calendar days from the date of delivery.
To be eligible, the product must:
- Be unused and in its original condition
- Be returned in its original packaging (if applicable)
- Show no signs of wear, damage, or alteration
The customer is responsible for return shipping costs unless the return is due to an error by D’Stella Crystals or a defective product.
To initiate a return or exchange, customers must contact D’Stella Crystals through the official communication channels.
D’Stella Crystals reserves the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
The following items are not eligible for return, refund, or exchange:
- Discounted or final sale items
- Personalized, custom-made, or made-to-order products
- Products that have been used, damaged, or altered
3. Defective or Incorrect Products
If a customer receives a defective or incorrect product, they must notify D’Stella Crystals as soon as possible after delivery.
Once verified, return instructions will be provided.
After inspection, D’Stella Crystals will determine whether the customer is entitled to:
- (a) a full refund (including original shipping costs), or
- (b) a replacement at no additional cost
Approved refunds or replacements will be processed within fourteen (14) calendar days from confirmation.
4. Refund Conditions (Shipping-related)
If an order is canceled due to failed delivery not attributable to D’Stella Crystals:
- A refund will be issued minus shipping costs and any additional expenses incurred
Custom-made or personalized products are non-refundable in these cases.
5. Contact
For any questions regarding this Return & Refund Policy, customers should contact D’Stella Crystals through the official website.